Return Policy

At HORL, we are committed to ensuring a fair and transparent return process for our customers. Please read the following guidelines carefully to ensure a smooth return experience.

1. Return Eligibility Conditions

You have the right to return your purchase within 14 days of delivery. The return period begins on the day you, or a third party designated by you (other than the carrier), take possession of the products.

2. How to Initiate a Return

To start the return process, you must inform us of your decision by email at info.us@horl.com. While not mandatory, we recommend using the following template for faster processing:

Order number:
Date of receipt:
Name:
Address:
Item(s) to return:

3. Return Process

Once your return request is submitted and approved, please follow these steps:

Prepaid return label: We will provide you with a prepaid return shipping label by email.

Label validity: You must drop off the parcel with the designated carrier during the validity period of the label (typically 14 days from issuance).

Note: We do not provide replacement labels. If the label expires and the return has not been shipped, the return request will be closed and no longer accepted.

Authorized carriers: Only returns made with the provided prepaid label will be accepted. We are not responsible for items returned independently or via other carriers.

4. Refunds

Once the returned item is received and inspected, we will process the refund via the original payment method. Please allow up to 14 business days for processing, depending on your financial institution.

5. Important Notes and Restrictions

Item condition: Items must be returned in their original packaging and in “like-new” condition. We reserve the right to deduct depreciation fees if the item shows signs of wear or unnecessary damage.

Return address: Do not send returns to our corporate office, HORL Corporation (1900 West Loop South, Houston, TX). This location is not equipped to handle mail or parcels. Returns sent to this address will be refused.

Final sale: Items marked as “Final Sale” or customized products are not eligible for return.

Information about your right of withdrawal is available for download here.